Care Inspectorate's Complaint's Procedure

Office of Fair Trading Recommendation 12. That care home regulators should produce an easy-to-understand document that provides practical information to all older people living in care homes and their representatives about the redress avenues open to them. This should include information about when and how they can complain to the care home, the Authority,the regulator, the local Government Ombudsman and the Parliamentary Ombudsman,or seek judicial review. Regulators should provide care homes with this information and monitor that homes include it as an annexe to the older person’s contract or statement of terms and signpost it in suitable places in the care home. Department of Health and the devolved administrations should amend the relevant regulations to include this requirement